Universal Banker

Responsibilities

• Create exceptional member experiences through warm, personalized service
• Support members with everyday banking needs such as deposits, withdrawals, and account questions
• Ask thoughtful questions to understand member goals and recommend helpful solutions
• Assist with account opening, lending conversations, digital banking, and problem resolution
• Rotate between teller and banker responsibilities to build confidence and well‑rounded skills
• Partner with teammates to support a positive, team‑focused branch environment
• Participate in ongoing training and development to grow your skills
• What Makes This Role Stand Out
• Time‑and‑a‑half pay on Saturdays
• Monthly incentive opportunities with a guaranteed incentive during your first 6 months
• Annual bonus program
• Clear career pathing into lending, digital banking, wealth management, and leadership roles
• Steady, fast‑paced environment that helps you learn quickly and stay engaged throughout the day
• Hands‑on leadership and strong team support, including mentorship and a structured buddy system
• Opportunity to learn more advanced products over time, including IRAs, trust accounts, and referrals to mortgage and financial advisors

Requirements

• A warm, approachable personality and a genuine interest in helping others
• Strong communication skills and comfort interacting with people in person
• Curiosity and a willingness to learn new skills
• Ability to build trust and connect with a wide range of members
• Comfort working in a structured, steady, and active environment
• Motivation to grow, take on new challenges, and work toward goals
• Customer service, retail, or sales experience is helpful; banking experience is a plus but not required
• High School diploma required, some college preferred.
• Proven sales skills and 1 year member service or retail banking experience preferred.
• Cash handling experience preferred.
• Knowledge of banking and/or credit union regulations, preferred.
• Experience recommending products and plans to improve a member's financial position, preferred.
• Ability to work efficiently in a fast-paced and sometimes stressful environment while having the desire to maintain quality of service.
• Excellent member service skills with a member focused mindset.
• Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees.
• Proficient with MS Office products and general office equipment.
• Comfortable and confident with self-service technology.
• Good organizational skills, detail oriented with strong emphasis on accuracy and integrity.
• Ability to maintain composure, and problem solve with a positive solutions-oriented mindset.
• Excellent verbal and non-verbal communication skills.

Benefits

Additional Information

Hours: Monday-Friday 8:45am-5:15pm, every other Saturday 8:45am-1:15pm Universal Banker - Minnetonka Branch Full‑time | Member‑Focused | Career Growth | Incentive Eligible At Wings Credit Union, our Universal Bankers are the welcoming face of the branch, and the trusted partner our members rely on. If you enjoy connecting with people, solving problems, and helping others feel confident in their financial decisions, this is a place where you can build a meaningful and long‑term career. Why This Role Matters Our Universal Bankers do more than process transactions. They build relationships, uncover needs, and help members feel supported and understood. In Minnetonka, you will be part of a steady, team‑oriented branch where you stay engaged throughout the day and gain experience across a wide range of member needs, products, and conversations. You will work alongside a hands‑on leader and a collaborative team that values development, shared success, and learning over time.

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