Sales Team Manager

External

Bupa · Salford Quays

ContractHybrid4d ago

ComplianceLeadership

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About the role

We're looking for a driven and inspirational Sales Team Manager to lead a high-performing team within our Direct Sales Centre. You'll play a key role in delivering ambitious sales targets across PMI, Dental and Cash Plan products, while creating a positive, motivated and results-focused team culture. This is a fantastic opportunity for a strong people leader who thrives in a fast-paced, target-driven environment and is passionate about coaching others to succeed.

Responsibilities

Leading, motivating and developing a team of Sales Advisers to achieve and exceed KPIs and sales targets
Creating a high-performance culture through effective coaching, regular feedback, and clear objective setting
Conducting team meetings, 1:1s, and formal performance reviews
Monitoring performance and implementing development plans to drive continuous improvement
Managing day-to-day operations, ensuring service levels and rota adherence
Supporting recruitment, onboarding, and training of new team members
Handling escalations, complaints, and ensuring exceptional customer outcomes
Driving continuous improvement in processes, performance, and customer experience
Building strong relationships with key internal stakeholders to maximise sales opportunities
Ensuring all activity meets regulatory requirements and internal compliance standards

Requirements

Proven experience in a sales or call centre environment , ideally in a leadership or supervisory role
Strong coaching and performance management skills with a passion for developing others
A results-driven mindset with the ability to motivate and inspire a team
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple priorities
A proactive approach to problem-solving and continuous improvement
Ability to make decisions confidently within agreed parameters

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceAnnual performance-based bonusOnsite gyms or local discounts where no onsite gym availableVarious other benefits and online discountsWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Time Type:Full time Job Area:Call Centre Locations:Bupa PlaceHealth insuranceDental insuranceFlexible schedulePerformance bonus

Additional Information

Job Description: Job Title: Sales Team Manager Job Grade: B14 Salary: From £38,000 DOE + Fantastic benefits Location status: Hybrid (flexible working options available) Location: Bupa Place, Salford Permanent/fixed term contract: Permanent Shift pattern: Full-time 37.5hrs

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