IT Support Technician

Requirements

• 2-5 years of help desk or IT support experience , preferably in a fast-paced or enterprise environment.
• Proficiency with Windows and MacOS systems , including troubleshooting, software installations, and updates.
• Familiarity with Google Workspace administration (Gmail, Drive, Meet, etc.) and troubleshooting.
• Basic networking skills , including knowledge of IP addressing, DNS, DHCP, VPNs, firewalls, and Wi-Fi troubleshooting.
• Experience with identity providers like Okta (user provisioning, authentication, MFA) is preferred.
• Strong troubleshooting and diagnostic skills with a methodical approach to resolving issues.
• Experience with remote desktop tools such as RDP, TeamViewer, or similar solutions .
• Ability to prioritize and manage multiple tasks in a dynamic environment.
• Strong communication skills in English
• IT certifications (A+, Net+, Sec+) are a plus but not required.
• Strong customer service skills having empathy and patience with dealing with customer issues.

Additional Information

Job Title: IT Support Technician I Pattern is a fast-growing eCommerce data and growth company headquartered in the UtahSilicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. We're seeking a skilled and proactive IT Support Technician II to join our Pune, India office. If you're passionate about technology, excel in fast-paced environments, and enjoy creative problem-solving, you'll find your place at Pattern!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at pattern? Share your experience