Claims Governance & Oversight Manager (m/f/d)

About the role

We have an exciting opportunity for a Claims Governance & Oversight Manager (m/f/d) , based in Munich. We aim to be the most customer-focused and agile Claims team on the market, working proactively and collaboratively across Markel International while upholding the highest standards of integrity. Our Claims team partners with colleagues company-wide to achieve results and deliver outstanding service. Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people | We win together | We strive for better | We enjoy the everyday | We think further What's in it for you? A competitive package with additional local benefits in a modern office environment Are you ready to play your part? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You'll find your fit amongst our diverse global community of optimists and problem-solvers. We're always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs. Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise

Responsibilities

• Overseeing the Markel International SE Claims Handling Manual, to include collating any feedback from the Claims team regarding uncertainties or requests for clarification or ideas for improvement
• Leading all aspects of the Claims Authority process, streamlining the process and improving as necessary to ensure maximum accuracy
• Participating in Market working groups representing Markel International SE Claims in order to report back on any regulatory or market initiatives and respective impact
• Project management of Claims change initiatives
• Working with Claims Divisional Heads and Claims team members, to recommend, manage and deliver changes / upgrades / enhancements to Claims for systems and workflow tools and associated metrics and benefits
• Our must-haves:
• Extensive experience in a Claim's operational environment or equivalent
• Knowledge of the regulatory environment for Claims management and oversight
• Familiarity with due diligence, performance management and audit requirements for outsourcing Claims handling to third parties
• The ability to build, maintain and influence relationships across an organisation to achieve desired results
• Experience in managing projects and delivering change initiatives
• Strong Microsoft Office, specifically Microsoft Excel, and generally IT savvy
• An aptitude and willingness to learn in-house and external Claims systems
• Excellent written and verbal communication skills
• Fluency in English and German essential. Additional knowledge of either Dutch, French, Spanish or Italian an advantage
• A positive attitude and a collaborative work ethic
• The legal right to live and work in the country you are applying to

Benefits

Additional Information

Claims Governance and Oversight Manager (m/f/d) Looking for a role that will have a meaningful impact on Claims in Europe? Come and progress your career in our European Claims team here at Markel. Join us and play your part in something special! What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

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