Team Lead, Conference Business Operations (Tech Admin)

Responsibilities

• Set up and configure critical conference technologies, delivering evergreen technology availability and best-in-class experiences.
• Perform quality assurance testing, data audits, investigations, and remediation to ensure high-quality outcomes.
• Support day-to-day team delivery, ensuring timelines, priorities, and expectations are met across conferences.
• Review work outputs to ensure accuracy, consistency, and alignment to standards.
• Act as an escalation point for operational issues and support problem resolution.
• Provide guidance, coaching, and support to team members to improve performance and execution.
• Support the onboarding and training of new team members on processes and best practices.
• Identify opportunities for process improvements and support implementation of solutions that enhance efficiency and quality.
• Provide visibility into team progress, risks, and deliverables through regular tracking and communication.
• Collaborate with cross-functional teams to support successful conference delivery.

Requirements

• 5-7 yrs of experience
• Bachelor's Degree or equivalent.
• Strong verbal and written communication skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to handle more complex operational scenarios.
• Experience supporting or guiding others in delivery, including coaching or training.
• High level of accountability with ownership of both individual and team deliverables.
• Ability to work independently and as part of a team to deliver high-quality outcomes.
• Strong English verbal and written communication skills.
• Willing to travel up to 5% of the year, supporting global conferences.
• #LI- SM 4
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• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
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• What do we offer?
• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Ready to grow your career with Gartner? Join us.

Additional Information

About this role: We're looking for a highly motivated individual who will be responsible for both executing and supporting the delivery of the critical technologies necessary to provide best-in-class conference experiences. The Business Operations Team Leader will be responsible for performing setup and configuration tasks, ensuring the quality of team deliverables, supporting day-to-day team execution, and partnering across teams to improve processes and delivery outcomes.

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