Customer Success Associate

About the role

rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, leverage packaging data for business growth, and ensure compliance with evolving global standards. We're building powerful new features to empower customers with actionable insights and streamlined processes. Location Preference: We are looking for team members to be based at our head office in New York City, with 3 days/week in the office at 1460 Broadway. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

Requirements

• 1-3 years of experience in customer success, support, operations, or similar
• Strong spoken and written communication skills - clear, concise, and empathetic
• Highly organized with the ability to juggle multiple priorities
• Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean
• Comfortable working with data and identifying patterns
• Strong problem-solving skills - able to identify and propose effective solutions
• Proactive mindset - you don't wait to be told what to do
• Ability to work autonomously, setting your own tasks and priorities to achieve goals
• Adaptable and comfortable working in a fast-paced, evolving environment - able to handle changing scopes, wear multiple hats, and keep up as the organization grows
• Interest in sustainability, climate, or impact-driven businesses
• Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce)

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