Field Service Manager
External
Ecolab · - England - Newcastle Upon Tyne, UKPrepare for this interview
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Responsibilities
- Conduct brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
- Provide food safety and brand standard education and training to customers
- Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
- Partner with Ecolab Account Management teams to solve customer issues and assist in program development
- Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
- Complete cleaning audits based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for compliance
- Maintain dispensing equipment in excellent working condition and install equipment as necessary
- Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
- Complete required paperwork including the proper update of customer contact records and the territory management system
- Plan and execute an efficient daily route to maximize effectiveness and productivity
Requirements
- Experience working in food protection
- No Immigration Sponsorship available
- Supervisory experience is preferred
- Excellent interpersonal and communication (written and verbal) skills
- Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
- Strong relationship management capability and advanced consulting skills
Benefits
Additional Information
As part of the world's leading provider of cleaning, food safety and health protection products and services, Ecolab's Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry, partnering with our customers to identify risks. Join our team as a Field Service Manager! Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine cleaning standards, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
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