Account Supervisor

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Who we are looking for: The Account Supervisor interacts with clients and internal partners as both an effective project steward and partner to clarify and develop project objectives, identify challenges, and guide strategy and metrics development. As such, the Account Supervisor should demonstrate an understanding of the client's business (objectives, risks, and strategies) and its marketing goals, applying them to guidance for projects and to identify incremental growth opportunities. In this role, you will be responsible for both leading small to large-sized projects and acting as day-to-day support on broader initiatives.

Responsibilities

• Work effectively with a variety of internal disciplines and teams.
• Detail-oriented with strong interpersonal, organizational, and presentation skills.
• Think and operate with strategic orientation and task/project management.
• Lead cross-functional teams and navigate cross-agency collaboration.
• Help mentor and support career development of junior team members.
• Ensuring operational excellence on the accounts and projects managed.
• Lead execution of projects and inform supervisor/director on status.
• Serves as day-to-day client contact, with supervision from manager, as needed.
• Leads team in execution of project deliverables.
• Maintains and grows knowledge of client's business, competition, and industry.
• Leads team understanding of client's business goals/objectives relative to projects.
• Identifies new and inventive ways to contribute to and grow client business including thought leadership around areas of interest and new opportunities.
• Participates in key client meetings including status meetings, briefings, legal reviews, cross-agency partner meetings, creative and strategy presentations,.
• Financial management responsibilities include reviewing project estimates, SOWs, projections, and billing for brands managed, review monthly billing spreadsheets with clients.

Requirements

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• Open and collaborative | Our team is close-knit and supportive and we're working with a lot of unknowns - you must be comfortable with changing environments and be a champion within the team. .
• Optimistic and resilient | Dig in and figure out how to work around problems. Yes, and why not posture. Takes care of self and team. Balance needed to maintain stamina and positivity.
• Ego-less | We all wear the hats that need wearing, it's a mentality that makes the team successful.
• Active book reader, or listener, is a plus
• 5+ years account management experience in advertising or marketing communications, ideally at a creative/digital agency with a focus on digital, social, content and video
• Knowledge of digital and social content creation and requirements for different channels
• Exposure to large-scale projects with multiple workstreams and diverse teams is a plus
• Comfortable leading some team, cross-functional or client meetings; ability to tailor communications based on audience and level
• Self-confident, flexible yet takes and defends positions.
• Ability to present ideas and strategies to senior level clients. What we offer:
• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and activ

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