Supv, Capability Center Operations

Responsibilities

• Customer Care & Operations
• Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
• Ensure timely and effective resolution of customer issues and maintain service levels.
• Team Leadership
• Coach and guide associates to improve performance and engagement.
• Promote team development and align resources to operational needs.
• Performance Management
• Monitor KPIs related to productivity and quality.
• Analyze performance, identify root causes, and implement corrective actions.
• Planning & Control
• Support short- and long-term planning for the team.
• Ensure controls are in place to manage risk, performance, and process improvements.
• People & Stakeholder Management
• Support recruitment, performance management, and employee relations in line with HR policies.
• Communicate performance results and collaborate with internal teams and clients as needed.
• 📍 Schedule: Monday to Friday | 9:00 AM - 6:00 PM
• 📍 Hybrid Model
• What are the requirements needed for external candidate in this position?
• At least 1 year experience as Supervisor
• Advance English
• What are the requirements needed for internal candidate in this position?
• At least 1 year experience as Team Lead
• Solid/ Exceptional Performance.
• You should ask for your supervisor approval before applying. Applications will be reviewed and only the candidates that are considered a best match for the position will be called for an interview.
• Helping People Thrive in a Connected World
• Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com .
• What's the culture like at Assurant?
• Company Overview
• AI and Biometric Usage
• Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
• Equal Opportunity Statement
• Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
• Job Scam Alert
• Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .

Additional Information

Loss Draft Customer Care Supervisor Customer Care Supervisor Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.

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