Application Coordinator, EMEA

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L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. The job and your missions: The Application Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Application Project Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application supports & events (more than 600 trainings, 6000 attendees, 250 calibrations, 300 demos per year worldwide). Training Seminars Organize training from A to Z at our customers': customer exchanges, trainer's booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking. Calibration Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines. Show assistance Respect customer's constraints (technical, timing, etc.) and L-Acoustics technical & timing requirements. Demos: Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings. Visits: Plan & organize visits for guests (when Application related), ensure all logistics aspects and bookings are confirmed and validate feasibility with internal stakeholders. CRM: Business section: Contacts / Accounts / Opportunities / Appointments Training section: Seminars / Sessions Data management, creation/update of new entries Inventory and Application technical gear: Manage purchase requests for the Application team, create requests into the ERP, follow-up on availability and delivery, onboarding kit, returns & repair Manage yearly individual Application inventory. Continuous Improvement: Monitor and adapt to processes in use, with a constructive eye to improve working methodology. Participate to the elaboration of processes for new tools or tasks. Technical skills Advanced in English , fluent in French (read/write/speak) Microsoft 360 CRM and ERP proficiency Bachelor's degree in international business Minimum of 5 years of experience Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics Thrive in a dynamic cross functional and multi-cultural environment Saavy in Microsoft suite is a plus Personal skills Autonomous, highly organized and rigorous Good interpersonal skills Strong customer focus with good listening and clear message transmission capabilities Solution-oriented, in compliance with the brand AND the customer's views, with the objective to find a solution whichever the request is, feeding the communication flow Capacity to respect deadlines Be proactive on the pending service needs and requests Get used to the common processes and follow them, however adding personal input is a plus to improve them when a situation deserves to be discussed/addressed Localization : Marcoussis, 91460 - France

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