Director-Executive Patient Financial Experience

About the role

Job Summary The Executive Director of Patient Financial Experience provides strategic leadership for the Revenue Cycle's Patient Access Service Center (PASC) and Patient Receivables departments. By improving overall operational effectiveness and service to NGHS customers in planning, operations, and the execution of best‑in‑class initiatives, this leader elevates the overall level of Revenue Cycle service delivered to patients. This role focuses on removing barriers for patients through technology‑enabled solutions, operational redesign, and the standardization necessary to create a seamless, patient‑centered financial experience across centralized scheduling and patient financial functions. Key strategies will ensure that patients receive a seamless experience in accessing compassionate, high‑quality care while promoting price transparency, and improving billing clarity and responsiveness. The Executive Director sets the expectation for a service environment where patients consistently experience exceptional support and a level of engagement that positions NGHS as a leader in patient‑centered care. Through system‑wide performance integration, data‑driven decision‑making, and collaborative executive leadership, the incumbent serves as the leader of Patient Financial Experience for NGHS to internal and external organizations and customers including providers and patients. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelor's degree in Business, Healthcare Administration, Finance or related field Minimum Experience: Minimum of 10 years of progressive leadership experience within hospital Revenue Cycle operations. Demonstrated operational leadership in managing high‑volume call centers, pre-service patient collections, pre-certification and scheduling functions, customer service, and financial clearance. Proven experience serving as a leader or key contributor in a revenue cycle transformation initiatives, with responsibility for evaluating and implementing standardization and centralization of core functions. Revenue Cycle leadership experience within a multi‑hospital system and employed physician enterprise with more than $2 billion in net revenue. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Master's Degree in Business, Healthcare Administration, Finance or related discipline Preferred Experience: Experience leading large, high‑volume teams (200+ employees) in complex healthcare environments Other: Job Specific and Unique Knowledge, Skills and Abilities Extensive knowledge of hospital revenue cycle spanning including central scheduling, financial clearance/precertification, patient billing and post-service support-grounded in measurable improvement to patient experience, cash acceleration, and denial prevention in a progressive healthcare environment. Demonstrated experience using and/or implementing Epic systems Lead and advance digital access strategies to enhance scheduling, registration, cost estimates, payment options, and patient communications. Confident public speaker with experience presenting to large internal and external audiences. Proven ability to lead, engage, and motivate large teams and individual contributors. Strong decision‑making capabilities, balancing independent judgment with effective collaboration among senior leaders. Advanced analytical and problem‑solving skills with a focus on practical, data‑driven solutions. Ability to perform effectively in fast‑paced environments with tight deadlines, high volumes, and frequent interruptions. Demonstrated leadership in managing projects and teams, building trust, and influencing stakeholders. Proven success managing complex strategies, resolving challenges, and partnering collaboratively with internal and external stakeholders. Essential Tasks and Responsibilities Define and communicate the roadmap for Patient Financial Experience-establishing system-wide service standards, policies and procedures. Drive initiatives that improve speed‑to‑appointment, reduce scheduling complexity, and ensure accurate, complete, and compliant patient preauthorization to support optimal reimbursement and minimize downstream denials. Improve billing accuracy, timeliness, and clarity to reduce avoidable rework and enhance patient confidence in financial statements and payment options, contributing to stronger patient receivable performance. Oversee all centralized Patient Financial Experience functions including physician and hospital post discharge customer service, patient liabilities, and financial assistance programs. Implement strategies that increase pre‑service collections while maintaining a compassionate and patient

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Additional Information

Job Category: Executive Leadership Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

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