Customer Account Representative

Responsibilities

• Serve as the primary contact for customer inquiries and account-related requests.
• Build and maintain positive relationships with new and existing clients.
• Provide accurate information regarding products, services, and account details.
• Assist customers in resolving questions, concerns, and service-related issues.
• Monitor customer accounts and ensure information remains accurate and up to date.
• Coordinate with internal departments to support customer needs and deliver effective solutions.
• Maintain detailed records of customer interactions and account activities.
• Identify opportunities to improve customer satisfaction and account retention.
• Support daily administrative and account management tasks as needed.
• Strong communication and interpersonal skills.
• Excellent customer service mindset and professional demeanor.
• Ability to manage multiple tasks and priorities efficiently.
• Strong organizational and problem-solving abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new processes and systems.
• Proficiency with basic computer applications and office software.
• Competitive Salary ($47,000 - $51,000 annually)
• Opportunities for Career Growth and Professional Development
• Comprehensive Training Program
• Supportive and Collaborative Work Environment
• Skill Development and Advancement Opportunities
• Paid Time Off
• Health and Wellness Benefits
• Stable Full-Time Position
• Employee Recognition Programs

Benefits

Additional Information

Lumina Agency Inc is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, helping to build and maintain strong client relationships while ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a supportive and fast-paced environment.

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