Director, APEX Integration Deal Lead

About the role

We're seeking a Director-level Integration Deal Lead to own the commercial and operational coordination of ServiceNow's most strategic acquisitions and transformative initiatives. This role sits within the APEX Integration Management Office (IMO) and is accountable for aligning stakeholders, managing integration economics, driving close readiness, and ensuring seamless post-close execution across multiple concurrent integrations, primarily within Product and Engineering, while also ensuring cross-functional alignment and overall business success. Primary Responsibilities Own deal coordination and executive alignment across integration leadership, finance, product, and business unit teams, translating strategy into executable workstreams. Manage integration financial planning and P&L targets, including reconciling headcount plans, tracking FY26/FY27 financial commitments, and escalating variances to leadership. Drive close readiness across eight or more workstreams, coordinating Employee Day 1 operations, IT integration, systems readiness, communications, and team logistics. Partner with internal teams and acquisition stakeholders to identify, assess, and resolve integration risks and blockers in real time. Build and maintain integration issue registers and status reporting, including executive briefings, biweekly updates, and escalation management. Partner closely with Digital Technology (DT) teams on onboarding logistics for large new-hire cohorts, including buddy programs, access provisioning, shared services coordination, and integration planning. Establish operating cadences and governance frameworks, including weekly operational reviews, Steering Committee (SteerCo) meetings, and escalation protocols with clearly defined decision rights and purposeful participation. What you need to succeed in this role 10+ years of experience leading large-scale mergers and acquisitions (M&A), integrations, or transformative programs with P&L accountability. Demonstrated ability to manage and influence stakeholders across executive leadership, business units, finance, and operations without direct reporting authority. Proven track record of translating strategy into execution, managing dependencies, and delivering results in complex environments. Experience with financial planning, workforce planning, and P&L reconciliation. Ability to thrive in ambiguous and rapidly changing environments, make informed decisions with incomplete information, and adapt as priorities evolve. Clear, direct communication style with a preference for authentic, straightforward engagement over excessive corporate terminology.

Requirements

• Experience with software or SaaS acquisitions.
• Background in program management, IT operations, enterprise integration, or related disciplines.
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations
• For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (

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Company Intel

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