Site (Service) Manager

Responsibilities

• Responsible for daily management of the site-specific activities (L1 and L2 support as per 13.3 and 14 of this SOW) and be the contact point for the Host Nation.
• Act as the local Point of Contact and interface to the client for all operational topics.
• Responsible for the day-to-day management of all onsite personnel which are part of the service delivery team including technical, HR and other activities.
• Responsible for periodic reviews with both local and external stakeholders in relation to contract performance.
• Required Skills and Experience
• 5 Years' experience as a project or service manager in an operational IT service delivery environment
• 5 Years' experience as a project manager, preferably with PRINCE 2 certification or operating within a PRINCE 2 environment.
• 3 Years' experience with working in accordance with ITIL principles and practices.
• ITIL Foundation Certification
• PRINCE 2 Practioner Certification
• Preferred Skills and Experience
• Previous military experience
• Previous NATO experience
• Previous operational theatre experience such as (Bosnia, Kosovo, Afghanistan, Iraq etc)
• In-depth knowledge of NATO and NCIA Service Desk processes and procedures.
• Experience with ITIL-based configuration management processes.
• Security Clearance
• Minimum National or NATO Secret
• Language Requirements
• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
• Work Arrangement
• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods
• Travel Expectations
• Local travel between official NATO locations
• Minimal international business travel
• Contract Duration
• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)
• We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Benefits

Additional Information

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects. Introduction The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina. Services cover the following: Workspace Services and End User Devices, but not limited to: Laptops and Workstations Laptop and Workstation peripheral devices o Keyboards Monitors Mice KVM switches Desk Top Uninterrupted Power Supplies (where deployed) Headset Web Cameras Speakers VOIP/ VOSIP phones VTC systems/ facilities Multifunctional Printers and Scanners Mobile Phones Cabling and access points. Back End Infrastructure in Host Nation Locations, but not limited to: Uninterrupted Power Supplies Routers Switches Firewalls Crypto Systems Servers and Mass Storage devices Cabling and access points. Deployable CIS Systems, but not limited to: Tactical Satellite Systems (TACSAT) INMARSAT Harris Radios. Security domains or networks in Host Nation locations: EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE). NATO Secret network: Used by the personnel deployed under the NATO CE. NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs). Miscellaneous equipment directly related to building infrastructure: Prime power Room/Building UPS Building Air Conditioning.

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