Technology Analyst - Operations (UK Remote)

Requirements

• Technical & Operational Experience
• You likely have experience in one or more of the following:
• Engineering Operations
• Site Reliability Engineering (SRE)
• Technical Operations
• Operational Analytics
• SaaS or Cloud Operations
• Familiarity With Tools & Concepts Like:
• Jira Service Management
• Grafana
• CloudWatch
• OpenSearch / Elasticsearch
• Prometheus
• Observability & telemetry platforms
• Incident / Problem / Change Management
• Additional Skills We'd Love
• SQL and operational data analysis
• APIs and system integrations
• AWS or cloud platform experience
• Data visualization and dashboarding
• AI tooling, automation, or AI agents
• Atlassian ecosystem experience (Jira, Confluence, Assets)
• No specific degree required - we value practical experience, curiosity, technical aptitude, and operational thinking.
• Why This Role Is Exciting
• This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment.
• You won't inherit rigid processes and decades of bureaucracy. You'll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.
• You'll have the opportunity to:
• Influence operational strategy
• Work across Engineering leadership
• Improve platform reliability at scale
• Build meaningful operational intelligence
• Shape how modern Engineering Operations evolves
• If This Sounds Like You...
• If you enjoy connecting systems, data, process, and people - and want to help build operational maturity in a fast-moving engineering organization - we'd love to talk to you.
• Total Rewards @ Turnitin
• At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.
• Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collabora

Benefits

Additional Information

Help Build the Future of Engineering Operations Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We're looking for a Technology Analyst - Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn't a "keep the lights on" operations role - it's an opportunity to help define how operational excellence works across Engineering. You'll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity - this role was built for you. What You'll Be Working On Improve Application Health & Reliability You'll help Engineering teams answer critical questions like: Is the application healthy? Are services degrading before customers notice? What operational signals matter most? How do we reduce noise while improving visibility? You'll work with observability and monitoring platforms to: Build dashboards and service health reporting Analyze operational trends and performance patterns Improve alert quality and escalation logic Support implementation of APM and telemetry capabilities Help Engineering teams operationalize reliability practices Build Operational Processes That Engineers Actually Want to Use We're standing up modern Engineering Operations practices - and we want pragmatic, lightweight processes that help teams move faster, not slower. You'll help define and improve: Incident Management Problem Management Change Management Operational governance practices Service reliability workflows You'll also help ensure our tooling and workflows support the way Engineering teams actually work. Connect Systems, Data, and Teams This role sits at the intersection of: Engineering systems Operational analytics Process design Cross-functional collaboration You'll help reduce fragmentation across tools and workflows while improving operational visibility across the organization. Explore What's Next We're especially interested in candidates excited about modern operational tooling and emerging technologies, including: AI-enabled operations Intelligent workflows Automation opportunities AI agents and operational copilots Advanced telemetry and observability practices What Success Looks Like You're someone who: Creates structure in ambiguous environments Thinks in systems, not silos Uses data to drive decisions Communicates clearly across technical and non-technical audiences Balances pragmatism with long-term scalability Can influence teams without relying on formal authority You're comfortable asking: "How can we make this operationally better, simpler, and more scalable?"

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