Talent Acquisition Manager

About the role

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy, restorative sleep. Today, Saatva is the largest online luxury mattress brand in the U.S., with more than 30 Viewing Rooms in prime areas across the nation-and we're growing fast. We are a people-first company that embraces the idea of total life success, empowering each other to thrive in every aspect of our lives. We offer competitive compensation and a comprehensive benefits package, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America's Fastest-Growing Private Companies. We are also certified as a Great Place to Work and have been named among Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do. We strive to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health-empowering customers to make informed decisions and live well-rested lives. Saatva is dedicated to crafting luxury, eco-responsible mattresses and bedding at unprecedented value. Awarded Sustainable Product of the Year, we take pride in providing world-class 24/7 customer support. As we plan for continued retail expansion, we invite you to be an integral part of our journey.

Responsibilities

• Saatva is seeking an operational, strategic, and results-driven Talent Acquisition Manager to evolve our recruitment function. As we scale our physical footprint and customer service operations, we need an optimization champion who can take us to the next level with incredible efficiency.
• Process Optimization & Velocity: Audit and evolve our current recruitment workflows to eliminate bottlenecks, accelerate hiring velocity, and address feedback regarding process speed.
• High-Volume Pipeline Management: Strategy and execution for hiring 150+ entry-level retail and customer service professionals annually, ensuring pipelines remain robust, diverse, and aligned with retail opening schedules.
• ATS & HRIS System Ownership: Optimize our technology stack, ensuring seamless workflow automation and clean data integration between Greenhouse (ATS) and ADP (HRIS).
• Stakeholder Enablement: Continue and scale our interview training program for the retail operations team, empowering field managers to interview effectively, compliantly, and in alignment with Saatva's brand voice.
• Team Leadership & Vendor Management: Direct, mentor, and elevate a TA Coordinator. Evaluate and manage external staffing agencies, holding them accountable to strict cost, quality, and performance metrics.
• Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to executive leadership.

Requirements

• 5+ years of full-cycle recruiting experience, with a heavy emphasis on high-volume environments (e.g., retail, customer support, or hospitality).
• At least 1-2 years of people management or mentorship experience required.
• Process improvement experience and a track record
• Technical Skills
• Advanced proficiency with Greenhouse ATS and familiarity with ADP HRIS . Proven ability to optimize tech stacks to automate manual recruiting workflows.
• Metrics-Obsessed
• A proven track record of successfully improving key talent metrics like Time-to-Fill and Cost-per-Hire.
• Enablement & Training
• Experience building or delivering interview training modules to hiring managers and cross-functional teams.
• Balancing Act
• Exceptional operational acumen; you inherently know how to balance candidate experience, hiring speed, and cost efficiency without compromising results.
• Work Location & Environment
• This is a hybrid position requiring approximately three days of in-person collaboration per week. Eligible candidates must be located within commuting distance of one of the following hubs:
• NYC Hub: Required Tuesday attendance at our Whitestone, Queens HQ , plus two additional days per week at one of our NYC Metro Area Viewing Rooms .
• Benefits & Compensation
• Medical, Dental, and Vision Insurance: Comprehensive coverage available for you and your family.
• Retirement: 401(k) Plan with Employer Match.

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