HR Services Administrator

About the role

The HR Services Administrator role is a fantastic opportunity to build a strong foundation in HR and develop your skills within a supportive and collaborative team environment. Acting as the first point of contact for employees and managers, you will play a key role in delivering high-quality HR support across the organisation. You will gain hands-on experience across the full employee lifecycle, supporting a wide range of HR processes while ensuring accuracy, consistency, and a great employee experience. Working within the HR Services team, you will develop a solid understanding of HR systems, policies, and best practice, with plenty of opportunity to learn and grow. From time to time, you will also work directly with business stakeholders, building relationships and gaining a broader understanding of how HR supports the wider organisation. In addition, you will collaborate with HR Business Partners (HRBPs) and Centres of Excellence, including Talent Acquisition, Compensation & Benefits, Learning & Development, Payroll and HRIS, giving you valuable insight into how a modern HR function operates.

Responsibilities

• Employee Lifecycle Administration
• Issue contracts and variations
• Coordinate interviews and pre-employment checks
• Support onboarding and offboarding
• Process employee changes (role, pay, transfers, CBA progression)
• HR Systems and Records
• Support employees and managers with HR system navigation and self-service processes within Workday.
• Log and manage HR enquiries within the HR case management system.
• Support Workday user access requests and provide basic troubleshooting support where required.
• Maintain HR templates, policies and documentation within HR systems.
• HR Enquiries and Support
• Act as the first point of contact for HR enquiries from employees and managers.
• Respond to HR enquiries and provide guidance on HR policies, procedures and HR processes.
• Identify the underlying issue through effective questioning and provide accurate and thorough responses.
• Direct employees and managers to relevant HR resources, policies or self-service guidance.
• Research solutions to HR enquiries and escalate more complex matters to the HR Services Advisor when appropriate.
• Reporting and Compliance
• Run standard HR reports and provide basic HR data or analytics to HR teams, HR Business Partners or leadership when required.
• Support HR audits and compliance activities.
• Ensure HR records are maintained in accordance with company policies, data protection requirements and employment legislation.
• Collaboration and HR Service Delivery
• Work closely with HR Services Advisors to ensure efficient resolution of HR queries and cases.
• Partner with HR Business Partners and HR Centres of Excellence to support HR processes and activities.
• Ensure HR activities are delivered in line with organisational policies and standards.
• Adhere to company safety, integrity and code of conduct policies.
• Continuous Improvement
• Support continuous improvement initiatives within HR Services.
• Identify opportunities to improve HR processes, service delivery and system usage.
• Contribute to maintaining efficient and consistent HR administration within the HR Services team.

Requirements

• Previous experience in an administrative, HR support or customer service role desirable.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively in a fast-paced environment.
• Strong communication skills and a professional approach when responding to HR enquiries.
• Ability to ask effective questions to understand the nature of HR enquiries and identify appropriate solutions.
• Demonstrates empathy, emotional intelligence and a strong customer service mindset when supporting employees and managers.
• Ability to maintain confidentiality and handle sensitive employee information appropriately.
• Comfortable working with HR systems and technology.
• Knowledge and Qualifications:
• Experience working in a

Additional Information

Job Requirements Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry ' s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best. Come grow with us!

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