Platform Professional Services Resident Senior Manager (Remote)

About the role

As a Resident Senior Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.

Responsibilities

• Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, especially Endpoint, Identity, Cloud, Next-Gen SIEM and LogScale.
• Collaborate with the professional services leadership team to build and scale the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.
• Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
• Manage and mentor team members to help expand skill sets and maximize performance.
• Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
• Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
• Manage a portfolio of customer projects from a project leadership and tactical role, including projects led by in-house residents as well as by subcontract partner residents.
• Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
• Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
• Ability to travel up to 25% of the time.

Requirements

• 12+ years of experience working in the security industry in a professional services or similar capacity
• 4+ years managing a team of consultants in the security industry
• Strong understanding of employee management concepts with the demonstrated ability to lead teams
• Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities
• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
• Experience managing technical deployments, tracking time, and running projects from kickoff to closure
• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
• Strong written and oral communication skills in English
• Nice to haves, but not required:
• Knowledge of security endpoint products and solutions
• Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts
• Experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity
• Knowledge of distributed applications hosted in AWS, GCP, and Azure
• Knowledge of identity management solutions
• Automation experience building scripts in Bash, Python, or other programming languages
• #LI-DL1
• #LI-Remote
• This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
• Benefits of Working at CrowdStrike:
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Prof

Benefits

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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