Supervisory Management and Program Analyst, GS-0343-15, FPL 15 (DE)

About the role

This position is located in U.S. Department of Education (ED) Office of Federal Student Aid (FSA) The Office of Federal Student Aid administers the federal financial aid programs under Title IV. These programs provide billions of dollars in federal loans, grants, and work-study funds to students and their families for education beyond high school. By funding America's future, one student at a time, FSA is committed to keeping the promise made through the Higher Education Act of 1965. Minimum Qualification Requirements You may meet the minimum qualifications for the GS-15, if you possess the specialized experience. Specialized Experience for the GS-15 One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience integrating complex organizational elements, developing innovative solutions, and delivering strategic insights through data visualization to guide senior leadership decisions. 2. Experience in human capital planning and leading or supervising staff including assigning work based on staff capabilities, requirements, and organizational priorities, establishing work schedules, evaluating work products and providing constructive feedback, setting performance standards and conducting staff reviews, recruiting, training, and resolving complaints and grievances. 3. Experience related to supporting requirement identification, problem solving, process improvement, general loan servicing, applying administrative laws, policies, regulations, and precedents applicable to the administration of loan servicing programs. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to analyze complex programs, processes, and project management techniques to meet deadlines. 2. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization. 3. Ability to communicate (both written and verbal) to all levels of both internal and external stakeholder. 4. Ability to supervisor or lead subordinate staff, provide direction on work assignments and reviews quality and quantity of assigned work, analyze and reassign work as needed to meet agency goals. 5. Ability to identify areas of improvement and provide recommendations on improvements.

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