Customer Service Manager (Polish, english, russian languages)

About the role

Hello! We`re Abakus School - we're a leading international school of neuromathematics and cognitive development for children aged 5-12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we're expanding our support team to better serve familiesin English and Polish . Your Role Be the trusted point of contact for parents and teachers - from onboarding to course completion. You'll: Support clients via chat, email, and calls on our platform Manage schedules, course changes, teacher swaps, and account updates Communicate clearly and warmly in English and Romanian Solve issues fast, anticipate needs, and boost satisfaction with our services Run check-in calls and handle feedback with care Keep records accurate and workflows smooth High level of English and Polish (speaking & writing) Russian language on a basic level (general understanding of speech in russian) Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms Proactive, empathetic, and detail-oriented Great at multitasking, staying calm under pressure Team player with initiative, optimism, and a service mindset Experience in customer support or education is a bonus - but your attitude and skills matter most. Fully remote role in a supportive, mission-driven team Paid training & growth opportunities Make a real difference in children's learning journeys Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes. We offer Collaborative service agreement as a contract. If you're organized, caring, and love helping people - we'd love to hear from you. Let's grow together. 🌱

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