Head of Payment Operations Global Platforms

Responsibilities

• Owning the global strategy to continuously improve transfer speeds across Payment Operations.
• Leading and developing senior domain leaders and teams responsible for Transfer Speed and Wise Platform Operations.
• Partnering deeply with Product and Engineering to embed speed and scalability into how we build.
• Navigating complexity across regions, regulations, and systems with strong judgment and clarity.
• Representing payment performance and platform capability in senior leadership discussions.

Requirements

• A proven senior leader with experience operating in high-complexity, platform-driven environments.
• Strong intuition for how operations, product, and engineering intersect at scale.
• Comfort influencing executive stakeholders and making trade-offs with incomplete information.
• A track record of improving performance metrics that truly matter to customers.
• Someone who brings energy, clarity, and momentum to difficult, ambiguous problems.
• 5+ years in payments, fintech, or complex operational environments, with senior leadership experience
• Proven track record of leading high-impact operational or platform functions and delivering on critical company-level metrics
• Demonstrated ability to influence senior stakeholders and cross-functional teams in complex, matrixed organizations
• Strong systems thinking and strategic judgment, with experience driving measurable improvements at scale
• Experience with platform or infrastructure operations supporting multiple internal and external clients
• Knowledge of payments operations, including global transfer systems and process optimization
• Background in global, multi-region operations with regulatory or compliance complexity
• Familiarity with product and engineering practices, including agile frameworks
• Exposure to data-driven operational decision-making, dashboards, and performance monitoring
• Prior experience in client-facing roles where operational performance directly impacts customer outcomes
• Salary: 5,550 - 7,450 EUR gross monthly
• For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Additional Information

At Wise, transfer speed isn't just a metric - it's a promise we make to millions of customers and partners around the world. Behind that promise sits a complex, global system of operations, platforms, products, and people. We're looking for a senior, dynamic leader to own two of our most critical operational domains: Transfer Speed Operations and Wise Platform Payment Operations. In this role, you'll sit at the heart of Payment Operations, partnering with Product, Engineering, and global operational teams to make money move faster - consistently, safely, and at scale. This isn't only about managing day-to-day delivery. It's about setting direction, shaping strategy, and influencing at the highest levels to remove systemic friction and unlock step-change improvements.

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