Dispatcher

Requirements

• High school diploma or equivalent
• 3+ years' experience in dispatch, customer service, and/or restaurant management
• Intermediate experience in Microsoft Office / Windows-based environment
• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience
• About Smart Care

Additional Information

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

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Company Intel

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