Lead Claims Relationship Management

About the role

The purpose of this role is to act as a central point of contact for driving process and policy enhancements within assigned distribution channels, collaborating across departments and with key stakeholders to ensure cost-effective claims outcomes and alignment with organizational goals. Additionally, the role involves supporting Claims Relationship Managers in delivering exceptional claims service across various business lines, managing a portfolio of customer relationships, and serving as a key escalation point for claims disputes and enquiries to uphold the success of the QBE Claims Management strategy.

Responsibilities

• Contribute to the development and implementation of the Claims service strategy to support business targets.
• Support Claims Relationship Manager, Claims Business Line Manager, and other key stakeholders in acquiring and retaining profitable business.
• Identify the potential impact on claims resource requirements for new and renewing customers based on business levels.
• Develop relationships with key stakeholders and trading partners to fully support business needs.
• Raise the Claims profile with both Internal and External Customers to enhance service delivery.
• Ensure the most appropriate claims-handling solution is devised for individual customers.
• Deliver proactive advice and guidance to drive the adoption of QBE claim strategies.
• Respond to client requests following service standards to maintain good client relationships.
• Maintain knowledge of insurance guidelines, policy changes, and compliance with legislation.
• Promote inter-departmental collaboration and drive cohesion to increase profitability and add value.
• Work Experience:
• Necessary Work Experience includes:
• Moderate relevant experience.
• Preferred Work Experience includes:
• Broad experience in commercial insurance claims across a range of product lines
• Experience working in a senior team within a multi-national insurance environment.
• Experience collaborating with internal functions such as underwriters and business development.
• Regular contact with brokers and external customers.
• Previous experience in external customer contact and liaising with various business disciplines.
• History of collaborative work with Claims, Business, and Customer populations.
• Working knowledge of the insurance process from application to claims resolution.
• Experience with distribution channels.

Requirements

• Preferred Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community
• To learn more, click here: Benefits | QBE US .
• Why QBE? What if you could have a positive impact - at work and in the world?
• At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.
• Join us now, so you can be part of our success - and we can be part of yours!
• https://www.linkedin.com/company/qbe-north-americ

Benefits

Additional Information

Primary Details Time Type: Full time Worker Type: Employee Lead Claims Relationship Management Location: USA -Boston, MA, Plano, TX, Los Angeles, CA Work Arrangement: Hybrid if within 50 miles radius from office; also open to Remote The salary range for this role is: 109,000K-186,000K

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