Renewal Specialist PLG - Contractor

Responsibilities

• Manage a high-volume portfolio of 25-50 renewals per month
• Engage customers via email, phone, and video to renew and upsell
• Manage product discussion and overcome objections by highlighting key benefits
• Identify opportunities for add-ons and expanded packages
• Maintain accurate records in CRM (HubSpot/Salesforce)
• Collaborate with other sales teams, contracting teams, and legal where necessary

Requirements

• Excellent written and verbal English communication skills, with the ability to engage professionally and confidently with clients
• 1-2 years of account management / renewals
• Strong communication skills
• Ability to articulate value and tailor messaging to customer needs
• Highly independent, organized, goal-oriented, and comfortable in a fast-paced environment
• Familiarity with MS Office; HubSpot and Salesforce experience is a plus
• Passionate about growth, learning, and making an impact
• Application Process
• If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you!
• This is a contract position.
• Interested in immediate consideration? Please submit your resume to be considered for this role. Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.
• To learn more about how we collect and use personal data, please review our Privacy Statement ( https://www.levelaccess.com/privacy-statement ) and our Trust Center ( https://trust.levelaccess.com ).

Additional Information

UserWay by Level Access is looking for a high-energy Renewal Specialist - PLG Contractor to join our fast-paced PLG team. This is a high-velocity role ideal for someone with renewals experience who thrives on quick wins, fast conversations, and delivering value. You'll be engaging with existing customers to renew subscriptions and drive growth through clear communication and a strong understanding of our value proposition. Ideal candidates are highly independent in their workflows, thrive working with contracting complexities, and are willing to solve problems / seek answers through internal collaboration and resources.

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