Business Operations Manager

About the role

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. Role Description Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo's doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

Responsibilities

• Analyze and report on key operational metrics and performance trends for Pomelo's doula business.
• Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements.
• Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development
• Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.
• Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.

Requirements

• 3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.
• 3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).
• Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy
• Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights
• A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions
• High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills
• Collaborative team player with excellent communication skills, both written and verbal
• Highly organized with a strong attention to detail.
• Bonus points if you have any of the following:
• Experience with SQL
• Healthcare/health tech experience
• Why you should join our team
• By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
• We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:
• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Potential Fraud Warning
• Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.
• Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information unt

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