Outlet Supervisor

Responsibilities

• Drive outlet sales performance and ensure monthly sales targets are achieved or exceeded.
• Actively sell and promote company products to maximize revenue and customer conversion.
• Lead, coach, and motivate outlet staff to deliver strong sales performance and upselling results.
• Set daily and weekly sales targets for staff and monitor individual contribution to outlet KPIs.
• Ensure excellent customer service to enhance repeat business and customer satisfaction.
• Handle customer complaints professionally while protecting sales opportunities and brand reputation.
• Conduct product training and sales coaching for staff, focusing on selling techniques and product knowledge.
• Plan manpower deployment to maximize sales during peak hours, promotions, and high traffic periods.
• Monitor sales transactions, cash handling, and ensure accuracy of daily closing reports.
• Track inventory levels and ensure key selling items are always available to support sales targets.
• Execute promotional activities and ensure strong on-ground implementation at outlet level.
• Enforce loss prevention measures to minimize shrinkage and protect sales margin.
• Prepare daily/weekly sales updates and report outlet performance to Area Operations Manager.
• Analyse sales trends, customer feedback, and product performance to recommend improvement actions.
• Ensure outlet consistently meets operational standards while maximizing profitability.
• Perform ad-hoc duties assigned to support business growth.

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Company Intel

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