Technical Payments Product Manager

Responsibilities

• Product Strategy & Ownership
• Own the end-to-end product strategy, roadmap, and lifecycle for payment platforms including Fedwire, RTP, FedNow, Foreign Currency, and more.
• Define and drive a product-led approach to payments, ensuring systems are reliable, scalable, and continuously improving.
• Develop and maintain product roadmaps aligned with business priorities, modernization goals, and the competitive payments landscape.
• Evaluate opportunities to expand functionality, improve user experience, and increase adoption across internal and external payment channels.
• Serve as the senior decision-maker and escalation point for product strategy, system changes, and cross-functional prioritization.
• Technical Systems Ownership & Resiliency
• Provide oversight of payment systems health, performance, and availability - ensuring high resiliency and uptime across all payment services.
• Lead incident response, root cause analysis, and post-incident reviews; drive systemic improvements to prevent recurrence.
• Oversee application support, backend services, and integrations including APIs, message queues, and file-based interfaces.
• Direct application upgrades, patches, configuration changes, and new payment capability rollouts in coordination with Technology and vendors.
• Maintain and govern comprehensive documentation for system flows, integrations, support procedures, and operational runbooks.
• Product Development & Enhancement Delivery
• Define, manage, and prioritize the product backlog for payment systems; gather and document business requirements for enhancements and new capabilities.
• Translate complex business needs into clear technical requirements and vice versa, bridging product and engineering teams effectively.
• Coordinate with Technology teams and vendors to deliver enhancements, upgrades, and fixes on schedule and within scope.
• Lead and support testing efforts including UAT and regression testing; ensure successful, low-risk implementation of changes.
• Payments & Integration Expertise
• Serve as an internal subject matter expert on payment rails, formats, and standards including ACH, Wires, RTP, FedNow, ISO 20022, and proprietary APIs.
• Stay current on industry trends, regulatory developments, and emerging payment technologies to inform strategic direction.
• Ensure alignment with risk, compliance, and audit requirements; serve as a knowledgeable resource during regulatory exams and audits.
• Identify and drive opportunities to improve monitoring, automation, controls, and operational efficiency.
• Work closely with Payment

Benefits

Additional Information

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

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