Senior Lead, GOC Talent Acquisition Operations

Requirements

• Global TA Operations Strategy & Standardization:
• Develop and execute a global TA Operations strategy for the GOC, aligning with overall Global TA and GOC business objectives.
• Lead the standardization and optimization of TA processes, policies, and workflows across all GOC regions (India, Malaysia, LATAM, Poland).
• Establish and champion global best practices in sourcing, interviewing, assessment, offer management, and onboarding hand-off, with a strong focus on promoting diversity, equity, and inclusion (DEI) throughout the talent acquisition lifecycle.
• Technology & Systems Optimization:
• Act as the product advocate for the TA technology stack within the GOC, including the primary Applicant Tracking System (ATS) Greenhouse, Candidate Relationship Management (CRM), licences, assessment tools, and scheduling platforms.
• Identify, evaluate, recommend, and lead the implementation of new TA technologies or enhancements to existing ones to improve efficiency and experience.
• Optimize the user experience (UX) and return on investment (ROI) of TA technologies, ensuring seamless connectivity within the broader company tech ecosystem. Foster an enthusiasm for automating systems and guiding teams to streamline workflows.
• Ensure optimal utilization of TA systems and continuous improvement through training, user support, and regular process audits.
• Data Analytics & Reporting:
• Design, implement, and maintain robust global TA metrics, KPIs, and dashboards for GOC operations.
• Provide data-driven insights and recommendations for Talent Acquisition Experts, regional TA leaders, GOC leadership, Hiring Managers (HMs), and Client Leads to optimize performance, identify trends, and address strategic areas of opportunity.
• Oversee the integrity and accuracy of TA data across GOC regions.
• Vendor Management:
• Manage global relationships with TA vendors (e.g., job boards, assessment providers, background check services) for GOC regions and working closely with the Global Central Talent Operations team.
• Monitor & analyse vendor performance and ensure cost-effective utilization of services.
• Capability Building & Enablement:
• Engage, inspire, and develop a community of Operations, Program, and Project Management specialists and Subject Matter Experts (SMEs) across the GOC TA function to improve global capability, nurture a culture of continuous learning, and facilitate knowledge sharing and collaboration.
• Develop and deliver training programs, workshops, and resources to upskill regional TA teams in operational excellence, system proficiency, and process adherence.
• Act as a subject matter expert and trusted advisor to regional TA leads on operational challenges and opportunities.
• Guide and enable regional TA teams i

Benefits

Additional Information

About WPP Media WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . Role Summary and Impact WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com Senior Lead, GOC Talent Acquisition Operations The Senior Lead, GOC Talent Acquisition Operations for our Global Operations Centres (GOC) is a pivotal leadership role responsible for driving operational excellence, standardization, and efficiency across our regional GOC Talent Acquisition (TA) teams. This role will centralize and elevate our TA processes, technology, data, and vendor management across India, Malaysia, LATAM (Colombia & Mexico), and Poland, operating within a high-growth, client-focused environment. Critically, this role does not hold direct line management responsibilities for regional TA teams. Instead, it drives accountability through strategic influence, expert guidance, strong collaboration, and change management principles to empower regional TA leaders and teams to achieve best-in-class results. The successful candidate will act as a strategic partner, enabler, and thought leader, ensuring our GOC TA operations are scalable, compliant, cost-effective, and consistently deliver exceptional candidate and hiring manager experiences, while building diverse and inclusive teams.

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