Client Services Executive

About the role

Ebu

Responsibilities

• Front-line Support:
• Provide troubleshooting assistance for online platform queries.
• Support clients with currency trade execution.
• Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients.
• Offer currency guidance, leveraging extensive knowledge of Ebury's global currency suite to identify opportunities within clients' existing processes.
• Client Relationship Management:
• Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery.
• Manage client accounts, monitoring progress and promptly addressing any issues or concerns.
• Prepare and deliver reports, proposals, demonstrations, and training.
• Identify opportunities for upselling or cross-selling services to enhance client relationships.

Requirements

• We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills.
• 1+ years in client services or a customer-facing role.
• Attention to Detail: Meticulous in handling live currency trade bookings, banking information, figures, and high-value/volume payments, ensuring accuracy is paramount. You can also proactively identify potential client issues (e.g., payment dates, banking data).
• Communication: Excellent and confident in all forms: face-to-face, email, and telephone.
• Curiosity & Problem-Solving: Eager to learn, striving to become a reliable resource for both clients and internal stakeholders. You'll consistently seek the best solutions and outcomes for clients from start to finish.
• Collaboration: Adept at building strong relationships with internal departments to leverage all business resources effectively.
• Resilience: Able to maintain composure and perform well under pressure.
• Organisation: Capable of managing multiple accounts and prioritizing tasks efficiently in a fast-paced environment.
• Analytical Mindset: Possessing a strong numerical aptitude to identify discrepancies.
• Computer Literacy: Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce). Desirable Experience:
• Experience in the foreign exchange, payments, or financial services industries is preferred but not essential.
• Why Ebury?
• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!
• You can also connect with me on LinkedIn - Ray Farncombe
• At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
• #LI- RF1
• #ONSITE

Benefits

Additional Information

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future. Client Services Executive Ebury High Wycombe Office - Hybrid: 4 days in the office, 1 day working from home per week Ebury Mass Payments (EMP) is a leading non-bank provider of high-volume currency and payment solutions. Our division operates across 5 of Ebury's offices and has recently completed an acquisition set to significantly accelerate our growth. The Client Services team is a core function of our business, responsible for all day-to-day relations and service delivery for EMP clients. This includes late-stage and post-sales support such as building and mapping service solutions, client training and implementation, handling inquiries, and comprehensive account management.

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