IT Support Assistant
External
Fugro · Cape Town, South AfricaPrepare for this interview
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About the role
Job Description Record and classify received Incidents and service requests Log all Incident/Service Request details, allocating categorization and prioritization codes Keep users informed about their Incidents' status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Investigate and diagnose of all Incidents and Service Requests Verify resolution with users and resolve Incidents in ITSM tool Determines if an incident needs to be escalated according to priority and severity of the issue. Supports Fugro employees with knowledge sharing and guidance where required and applicable. Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .
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