German-Speaking Customer Support at StickerApp

About the role

Do you speak German fluently and enjoy helping people? Are you looking for a role in customer support in an international and creative environment? Then this could be the right opportunity for you. In this role, you will work as a Customer Support Agent with a clear focus on German-speaking customers. The key requirement for this position is that you are fluent in German, both written and spoken - everything else will be taught on the job. This is a full-time assignment starting immediately. You will be employed by Bravura and work as a consultant at StickerApp. The assignment runs until the end of the year, with good opportunities for extension. Working hours are Monday-Thursday 13:00-22:00 and Fridays 13:00-19:30. StickerApp helps creators, businesses, and brands quickly and easily transform their designs into the world's best stickers. Founded in 2006, StickerApp has grown from an innovative startup to a scale-up with more than 120 employees worldwide. With state-of-the-art production facilities in Lomma, Sweden, and Charlotte, USA, the company combines passion for innovation, design, and high-quality production to serve customers across the globe. At StickerApp, stickers are more than just products - they are a way to spark creativity, express identity, and connect people across cultures. The team is deeply passionate about stickers and driven by the belief that every design, big or small, deserves to come to life in the most creative way possible. Read more about StickerApp here: StickerApp Job Responsibilities In this role, you will support StickerApp's global customer base, helping them find the best sticker solutions for their needs. Most communication happens via email, and you will guide customers with both simple and complex inquiries, often turning small projects into long-term business opportunities. Together with your colleagues, you ensure excellent service while identifying new sales opportunities. Since creativity is at the heart of StickerApp, you will also have the chance to inspire customers, share ideas, and celebrate the endless possibilities that stickers bring to both individuals and brands. Your tasks include: Providing professional customer support via email Guiding customers with product- and order-related inquiries Suggesting alternative products and solutions (upselling and cross-selling) Preparing print files (training provided) Inspiring customers with StickerApp's passion for stickers and the creative freedom they enable Education, Experience, and Personal Characteristics Fluent German, both written and spoken (main requirement) Strong written communication skills, fluent in English It is considered a plus, but not required, if you have previous experience in customer service or similar To succeed in this role, you are driven, service-minded, and passionate about helping customers. You enjoy writing and communicating via email and are motivated to deliver high-quality support. You are creative and curious, with a business mindset and the ability to identify new opportunities. Collaboration is key, and you feel comfortable working with colleagues across different countries. Other Information Working hours: Monday-Thursday 13:00-22:00 and Fridays 13:00-19:30 Start: Immediately Location: Lomma, Sweden (on-site at the factory) Salary: Upon agreement We use a competency-based method in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we'll take down the job ad when enough candidates have reached the final steps of the process. If you are considered for the position, we will contact you for an initial interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application. If you have questions about the service or about your application, you are welcome to contact our support by emailing info@bravura.se or calling 010-171 47 10 and we will help you. Please indicate which service it applies to. We recommend that you submit your application immediately as we make a continuous selection. Welcome with your application! #Nextgen

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