Dispatch Shift Team Leader

Benefits

Additional Information

RAC is seeking an experienced Dispatch Team Leader to join our Roadside Services team on a 12-month fixed-term contract. This is an exciting opportunity to lead, support and develop a team of frontline Dispatchers while driving team performance, service delivery and continuous improvement across Roadside Operations. The successful candidate will bring proven leadership experience, strong coaching and people management skills, and the ability to foster a positive, high-performing team culture. You will play a key role in supporting operational outcomes while ensuring our members continue to receive exceptional service when they need us most. What will you be doing? This diverse role reports to the Dispatch Manager and is responsible for delivering member service through efficient utilisation of Roadside resources and managing the Member relationship throughout their breakdown experience. This role operates on a rotating roster of 6:00am to 2:00pm and 2:00pm to 10:00pm shifts, with a 2-on, 1-off weekend roster. Penalty rates apply in accordance with the Enterprise Agreement. What are we looking for in you? The successful candidate will have a demonstrated experience in leadership and exposure to the Dispatch area along with experience in the creation and implementation of change programs. Your ability to develop, influence and motivate internal and external stakeholders will be pivotal to your success. The successful candidate will be strategic in their thinking with a flexible and adaptable attitude. What can we offer you? Generous discounts on home, contents and car insurance plus free roadside assistance A competitive base salary plus superannuation Member benefits and an active Social Club In-house Health and Wellness programs and Platinum WorkSafe Certification We are looking for a self-starter who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team. Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. About RAC For more than 115 years, RAC has been giving back to WA. As a membership organisation, we're able to reinvest our profits to serve more than one million members and the wider WA community. As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply. If this opportunity within Roadside Services sounds like you, please click the APPLY button and follow the prompts. For more information or a confidential discussion, please contact Lorretta Jackson, Talent Acquisition Partner Roadside Services, on (08) 9436 4356 or via email at lorretta.jackson@rac.com.au .

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