Sr Business Unit Manager

About the role

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. JOB SUMMARY Develops and implements programs, projects or processes for an assigned customer account(s) (Business Unit). Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through customer interaction. Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review, including contract negotiation and amendment. Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information. ESSENTIAL DUTIES AND RESPONSIBILITIES - The Senior Business Unit Manager is a member of the plant strategic leadership team. - Demonstrates an entrepreneurial spirit and drive. - Full responsibility for a customer/site Profit & Loss (P&L) statement (generally across multi-sites or multi-customer assignments). - Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities. - Negotiates contract terms and/or amends established contract terms with customers. - Exhibits demonstrated sales/revenue growth success with past and current customer base. - Exhibits demonstrated successful relationship-building skills with high-level audiences at more strategic and senior levels within the organization. - Responsible for the Request for Proposal (RFP) process for assigned customer accounts. May support RFP processes for others. - Pricing (i.e. materials and value-add). - The Senior Business Unit Manager is the leader of the workcell and is accountable for the operational and financial performance of that workcell. - Manages the performance, developments, and rewards for direct reports. Indirectly manages work of others through Jabil's workcell business model. - Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction. - Assumes leadership role in site-level strategic planning meetings. - Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.. - May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS - Excellent communication skills - Global business awareness/experience (e.g., taxation, laws, culture) - Extensive knowledge of total Jabil solutions available for offer - Strong financial skill knowledge and aptitude (e.g. balance sheet and income statement) - Strong operational knowledge (e.g., manufacturing, supply chain) - Jabil tools (Financial system, quote process, etc.) - Contract knowledge fundamentals - Leadership/people-management skills - Strong customer service skills and experience ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S) - ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity - SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding - DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority - NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved - BUILD EFFECTIVE TEAMS: Able to promote team cohesiveness, cooperation and effectiveness; Able to actively seek the ideas and help of others, and contribute own ideas and actions to achieve team goals; Able to consider feelings and needs of others when working together to meet common goals - COACH: Able to observe and track performance in order to instruct, guide, encourage, and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement - EMPOWER OTHERS: Able to establish an environme

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