Full Time Front Desk Agent - Marriott Colorado Springs

About the role

As a Front Desk Agent, you are the face of this hotel. You set the tone from the very first interaction, and you have the power to turn an ordinary stay into one our guests talk about long after they check out. You will be working in a dynamic, fast-paced environment where every day brings new faces, new challenges, and new opportunities to make a real difference for real people. From welcoming guests at arrival to resolving concerns with professionalism and care, from managing financial transactions accurately to making sure every departing guest leaves satisfied, you will be the constant thread running through our guests' entire experience. That requires someone who is sharp, dependable, warm, and genuinely invested in the people standing in front of them. This role also offers real opportunity for growth within our organization. We believe in developing our people, promoting from within, and building careers, not just filling positions. If you are looking for a place to plant your roots and grow in the hospitality industry, the front desk is one of the best places to start.

Responsibilities

• Greeting every guest immediately with a warm, sincere, and professional welcome that sets the tone for their entire stay
• Completing the check-in and check-out process efficiently and accurately, including inputting and retrieving guest information, confirming room rates and preferences, coding electronic keys, and providing welcome packets with all relevant materials
• Verifying and processing credit cards, handling cash, balancing an assigned house bank, and accurately performing moderately complex mathematical calculations throughout the shift
• Accepting and recording various forms of payment including vouchers, traveler's checks, and foreign currency at current posted rates
• Posting charges to guest rooms and house accounts using our property management system
• Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling requests for mail, packages, and fa

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you! What you will have an opportunity to do: You are usually the first person a guest sees when they walk through our doors. You are also often the last. And everything that happens in between, every question answered, every problem solved, every moment where a guest feels genuinely taken care of, has your fingerprints on it. That is not a small thing. That is the heartbeat of hospitality, and we are looking for someone who understands that and takes real pride in it. We are looking for a highly motivated, people-first Front Desk Agent to join our team at the Marriott Colorado Springs. If you are someone who lights up when you connect with people, stays calm when things get complicated, and genuinely cares about making someone's experience better than they expected, this role was made for you.

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