Store Manager - North University

About the role

Supervises and coordinates operations of re tail store . Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide . We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy leadin g a team and strive to create relationships with the fans, this is the place for you. ESSENTIAL FUNCTIONS Oversee day-to-day operations of the store. Ensure the Total Customer Experience. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Strong product knowledge. Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory. Execute all company visual merchandising directives. Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inform store employees on updated proper store operations and procedures. Schedule and assign employee hours. Monitor payroll and expenses daily to ensure budget is met. Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions. Support and adhere to all company policies, procedures, and guidelines. Direct all store operations on additional days, including game days and special events . Other duties may be assigned.

Requirements

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required .
• Three-Five years industry experience required .
• Associates or four-year college degree in retail, business, management or related field, is preferred .
• Will have a thorough knowledge of products.
• Must have knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection , training, compensation, and benefits.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to motivate, develop and direct personnel.

Benefits

Additional Information

GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories . For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience . We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand . Different guests want different things, and we are here to build and provide a tailored retail experience. VENUE/PROJECT DESCRIPTION The MD en is the official team store for the University of Mich igan Athletic Departm ent. L eg ends Gl obal has part nered with Mic higan Athl etics to d e liver le gen dary pro du cts and c ustomer service t hrough r etail store s, e-commer ce, and sale s locations throug hout the Mic h igan Athlet ic ven ues. T he North University retail store will feature 2,5 00 s quare fe et of retail design ed to elev ate the fan experi en ce throug h c olle c tibles, team-specific product , a th let e (NIL ) jer seys /pr oducts, a nd exc lusive i tems design ed only for th e MD en . Located across the street from the Michigan Central Campus (right on the Diag !), this space has been an historic sporting goods retail space for over 100 years. The store will a lso host ath lete /coach au tograp h sig nings, and special event s through out the calendar year.

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