Director, Fraud

About the role

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. The Department: Fraud Operations The Role: Director, Fraud At Gemini, Trust is our Product. We are seeking an experienced and strategic Director of Fraud - Ops and Policy to lead our efforts in maintaining platform integrity, ensuring user safety, and upholding compliance standards. This role is pivotal in shaping and executing strategies that protect our users and the broader crypto ecosystem. This role is required to be in person twice a week at our New York City, NY office.

Responsibilities

• Work with stakeholders to develop and implement a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across a variety of products
• Own Fraud Key Performance Indicators (KPIs) end-to-end - define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where applicable, board-level risk committees
• Lead cross-functional teams in identifying, assessing, and responding to fraud incidents and mitigating them quickly
• Lead structured root cause analyses on fraud events, platform abuse patterns, and operational failures; translate findings into data-backed recommendations and sustainable systemic fixes rather than purely tactical patches
• Collaborate product managers and data scientists to design rules and features that identify trends and proactively address potential threats
• Provide feedback and recommendations regarding operational issues to aid in the design and deployment of tools and features that improve detection, response, and prevention across fraud and abuse vectors while enabling good customers
• Oversee the creation and enforcement of policies related to platform usage
• Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices for internal and external reporting and ensure said requirements are met
• Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes
• Manage and mentor employees, fostering a culture of accountability, continuous improvement, and user-centricity

Requirements

• 12+ years of experience in trust and safety, fraud risk management, and compliance within the financial services, including digital assets
• Demonstrated success building and scaling fraud programs and operational teams in a regulated, financial environment, including with geographically dispersed team members and cross-functional teams
• Objectives-driven and able to work with ambiguity and align with team members globally with the flexibility to connect at what could be off-hours locally
• Demonstrated ability to drive fraud incident management to quickly mitigate attacks and align stakeholders, as necessary
• Deep knowledge of payments‐related fraud (ACH, card), digital asset fraud, and regulatory frameworks including BSA/AML and KYC requirements
• Experience with Reg E, Reg Z, and card network rules
• Demonstrated ability to define, track, and improve operational KPIs across fraud operations functions, including queue management, case throughput, detection rates, and financial loss metrics
• Experience conducting or directing formal root cause analyses on fraud incidents and translating findings into durable policy, tooling, or process recommendations
• Experience managing fraud and integrity risk on event-contract, prediction market, or derivatives platforms, including familiarity with CFTC oversight frameworks and market manipulation detection techniques
• Experience with AI/ML-powered fraud detection and scoring systems, including governance practices around model explainability and auditability for regulatory review
• Exposure to incident management workflows and operational tooling (e.g., Jira or equivalent) for tracking fraud events, managing escalations, and driving resolution at scale across distributed teams
• Certified Fraud Examiner (CFE), Certified Anti-Fraud Specialist (CAFS), or other relevant fraud certifications
• Deep hands-on experience with payment rails (ACH, card, bank integrations)
• Deep understanding of regulatory fraud frameworks as they appl

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