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IT Engineer (all genders)

External
hellofresh logoHellofresh · Derby, UK
Full-timeOn-site2w ago
AndroidAzureiOSSAFe
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About the role

For our ambitious and growing team in the UK, we are looking for an IT Engineer, working in the IT team you will take a leading role in delivering world class support to all team members in the UK across a range of hardware and software. You will bring a positive, can do attitude and creative mindset to solving technical issues within the UK. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across the Nordics to deliver a best in class service Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don't "tick all the boxes" but think you'd thrive in this role, we would really like to learn more about you.

Responsibilities

  • Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
  • You will manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
  • Learn key IT principles alongside analytical skills used to build the ideal IT landscape
  • Define and complete technical projects that will have a lasting impact on the company
  • Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suit and many more
  • You'll proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedure

Requirements

  • A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions.
  • An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
  • Strong communication skills with the ability to translate tech talk for any user
  • You are able to identify relevant information from a variety of sources and actively share them with your team and others. You contribute to streamline processes and tasks between your team and relevant groups.
  • A quantitative and analytical mindset and know how to use data as the basis of your decisions.
  • A positive proactive approach to tackling any issues without shying away from the challenges that arise
  • The ability to travel to scheduled visits to other sites across the Nordics and if needed Europe to work with other members of the team and provide support to the business if required.
  • Experience with LAN, WAN and WLAN infrastructures
  • Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
  • A valid EU / UK driver's license

Benefits

Let's Discuss What's On The Table For You:70% off HelloFresh or Green Chef boxesFree onsite parking (including ~90 EV spaces)Gym membershipBupa private medical insurance (including dental & family cover options)Nursery support scheme (save up to 40% on your nursery fees)Earn up to £500 with our Referral ProgramElectric vehicle schemeCycle to work schemeGroup Life AssuranceCompany pension schemeMental health first aiders and an employee assistance programmePlay a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPrideLocation: Smart parc, Spondon, Derby DE21 7HWTo be considered for this role, you'll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.Next steps : Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.Health insuranceDental insurance

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