AMS Support Analyst Intern

Benefits

Additional Information

In this 1 year internship, the person will assist Level 2 support teams in managing and maintaining key enterprise systems: Zema (market data), TRAX (treasury payments), Quantum (treasury management), and GRIP (Global Risk Integration Program). The role will offer the possibility to gain knowledge and practice in both operational support and process improvement, providing hands-on experience in incident resolution, data integration, and system monitoring across AMS BO & MO Teams. You will be able to gain practical experience in IT service management, including exposure to ITIL processes and compliance standards and build a foundation for future roles in IT support, systems analysis or business process management. Main responsibilities: Support L2 engineers in resolving incidents and service requests for Zema, TRAX, Quantum, and GRIP, including error analysis and escalation when necessary. Assist with routine data integration and maintenance tasks, ensuring accuracy and reliability of data flows between systems. Monitor system dashboards and alerts to proactively identify and address issues. Collaborate with AMS support teams for operational tasks and contribute to system enhancements. Document troubleshooting steps and update knowledge base articles to support continuous improvement. Participate in training and development activities to build a comprehensive understanding of system workflows and business processes. Eligibility: You should be an active student in the last phases of your education or recently graduated in Finance or Financial Management, Economics, Accounting or Business Administration or Mathematics, Statistics, or Data Science. English language (Fluent) Basic IT systems knowledge; familiarity with databases or scripting (SQL, Python), PBI is an advantage. Foundations in corporate finance, investment analysis, and risk management Curiosity about enterprise systems and business processes Interested in controlling, financial reporting, and cost analysis Strong analytical and problem- solving skills Customer focused Innovative, adaptable and flexible Good sense of accountability and ownership as well as team play and collaboration Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

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