Benefits
Competitive Basic SalaryStarting on 6 weeks holiday (including bank holidays), increasing with length of serviceFree on site car parking (subject to availability)Pension and a life insurance schemeEnhanced Maternity and Adoption Leave (subject to service and earning qualifications)Discounted car hire rates across our network20% discount on EE mobile phone contracts*Discounted hotel rates through the Accor Group after 12 months service*Cycle2Work*Free annual eye testsConfidential legal and support service through BUPACareer progression and development*forms part of current non contractual benefit offeringMain duties:To maintain a high quality of Customer Service recognising the Company's One objectives.Establish and maintain a good working relationship with all of our internal and external customersPlacing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sitesAssisting our customers during their live rentalProviding post rental support through proactive complaint managementProvide technical support where necessaryTo act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our servicesEnsuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contractsComplete security of all Europcar policies and rental ratesEnsure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunityEnsure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work areaTo complete any other reasonable duties requested by your Team Leader and/or Line ManagerThe ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skillsKey skills and attributes required:Excellent administrative skills, communication and attention to detailHigh quality standardsFirst class IT - knowledge of all Microsoft and Google packagesAble to work using own initiative as well as ability to work within a teamHighly results drivenCustomer centric approachConfidence to work across all levels of the businessPractically minded: able to roll sleeves up and get stuck inAvailable to work overtime when requestedWork well under pressure and achieve deadlines: excellent time managementTake ownership - for all tasks and duties designated to youIf you believe you have what it takes to become a successful Reservation Agent within Europcar, then please apply today!Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading pEquity / stock options
Additional Information
Europcar Mobility Group
At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Location: Leicester HQ
The Business Services Department based at Europcar's Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.
Our Reservation Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Reservation Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar's policies and procedures.
Interested in this role?
Apply on the company's website.
Europcar · Leicester