Senior Client Manager

About the role

As a Senior Client Manager, you will play a key role in developing and managing strong, long-term relationships with clients and broker partners across a global portfolio. You will take a proactive and consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support both cost control and improved health outcomes. Managing a portfolio of large, multinational clients, you will lead renewal activity, identify opportunities for growth within existing accounts, and help expand adoption of products and services. You will use data and insights to guide conversations, address challenges, and enhance client experience, while collaborating cross-functionally to resolve complex issues and continuously improve service delivery. This role offers a high level of autonomy, allowing you to apply your expertise, judgement, and commercial acumen to shape best practices and influence client management strategies. In addition, you will provide guidance and support to colleagues, contributing to a collaborative and high-performing team environment. This position is eligible for incentive-based compensation aligned to performance. You'll Be Responsible For: Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations Manage a portfolio of large corporate accounts, including a mix of funding arrangements Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings Support business growth by introducing and expanding relevant products and services across the portfolio Communicate updates and changes clearly to clients, including regulatory or process developments Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery Maintain accurate records and insights using internal systems, including Salesforce Provide guidance and support to colleagues, contributing to knowledge sharing and team development What You'll Bring to the Role: Proven experience within account management, client services, sales, or a similar client-facing role Strong knowledge of healthcare products/services or a comparable regulated or service-led industry Experience managing complex client relationships and delivering consultative solutions Excellent communication and presentation skills, with the ability to engage a variety of stakeholders Confident in leading productive client meetings and influencing decision-making Strong problem-solving skills, with the ability to think creatively and deliver practical solutions Commercial awareness with the ability to balance client needs and business objectives High level of emotional intelligence, including empathy, adaptability, and active listening Strong negotiation and relationship management skills Comfortable working with data and using insights to inform decision-making Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce) Experience working in an international or multi-market environment is advantageous Additional language skills are a plus, though not required Why You'll Love Working Here Competitive salary Multicultural and hybrid working environment Private Medical Insurance Employee Wellbeing Benefits Educational Development Program About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our custome

Benefits

Additional Information

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. Grow with us-and help shape the future of healthcare.

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