Workforce Coordinator I

Responsibilities

• Scope of the Role
• Performance Outcomes
• T echnical
• Respond to questions and be accessible to all team members both internal and external including basic troubleshooting prior to Cherwell request entry
• Manage all internal service or troubleshooting requests through Cherwell and maintain tracking and reporting until items reach completion
• Assist and manage technical issues reported via internal email box by researching items pertaining to memberships, applications, or technical matters
• Compile and distribute daily and monthly reports to all Team s, Directors and Managers
• Department Support
• Perform various administrative duties in support of the organization and report creation and execution
• Coordinate with various organizational leaders regarding staffing levels as well as issues affecting production
• Interface with local operations in coordinating floor activities such as team meetings, training, CS Week activities, overtime/coverage process, and schedule changes
• Assist in daily operation of the Workforce Team to ensure all deadlines are met
• Order and distribute supplies to employees
• Create and Train new department processes
• Submit requisitions to Accounting
• Work adjusted schedule to a nswer Business Solutions family line and direct calls as assigned (7-8am)
• Maintain data records including workday as necessary and assist with LMS and other training/meeting requirements as well as payroll
• Ensure accurate reporting of key business metrics throughout Business Solutions
• Other duties as assigned, including account research and follow-up, special projects, etc.
• Education, Knowledge, and Experience
• High school diploma or GED; some college preferred
• 1-2 Years Previous Workforce Management or Resource Planning experience preferred
• Proficient in Word, Excel, and PowerPoint
• Basic knowledge of computer applications including but not limited to System I, Talkdesk , Sharepoint
• Strong written and verbal communication/presentation skills
• This position requires the ability to manage relationships both internally across the company and externally.
• Must maintain a high level of confidentiality with employee records, projects, and other company restricted information .
• An ability to handle multiple deadlines, while working independently and maintaining a high degree of productivity, accuracy, and sense of urgency .
• Requires an individual with a positive professional attitude who can successfully demonstrate the ability to perform and provide results in a face pace environment while working as a part of a team to meet strategic objectives .
• FLSA Status
• This is a non-exempt position.
• Physical Requirements/ Work Environment
• The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Additional Information:
• Location:
• Ada
• Department:
• 9340 Business Solutions Sales Operations
• Time Type:
• Full time
• Commitment to Equal Opportunity
• PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qual

Benefits

Additional Information

Job Summary: Under direct supervision, the Business Solutions Workforce Coordinator I contributes to PPLSI independently to help support its goals, mission, directives, and trainings. The Business Solutions Workforce Coordinator I focuses on specific tasks or facets of PPLSI as assigned by their direct leader.

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