Receptionist and Office Assistant

About the role

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product. OUR VALUES, OUR PASSION At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other. Customer-Focused. Passionate Advocates Courage to Act. Do the Right Thing One Team. One Vision Think Long-Term. Ever-Evolving Be Exceptional. Inspire Greatness POSITION SUMMARY The Receptionist & Office Assistant plays an important role in creating a welcoming, professional, and well-organized office environment. This position provides telephone and front-desk reception, administrative support, and general assistance to various departments across the business. Daily activities will vary based on business needs, so the successful incumbent must be flexible, dependable, and able to manage multiple priorities in a customer service-oriented organization. The ideal candidate takes pride in delivering exceptional service to both internal and external clients and will also serve as a primary backup to the Office Administrator. MAJOR ELEMENTS OF THE ROLE Reception & Administrative Support Provide reception coverage, including answering incoming calls, greeting and directing visitors, and maintaining a professional front-of-house presence Deliver administrative support to various departments, including document preparation, data entry, reporting, and general coordination Assist with departmental initiatives and special projects as required Coordinate and process outgoing correspondence, including daily letter preparation and submission Support mail and courier services, including tracking and distribution Office Operations & Facilities Support Coordinate meeting room bookings, setup, and readiness, including supplies and materials Arrange catering and support internal meetings and events as required Maintain shared spaces and meeting rooms, ensuring cleanliness and appropriate stocking levels Ensure kitchens are organized and inviting, well maintained including loading and unloading dishes Liaise with building management to address facilities-related matters impacting employee experience Support security access processes and general office safety protocols Office Services & Vendor Coordination Maintain relationships with office vendors and service providers, ensuring timely and cost-effective service delivery Manage inventory levels and coordinate ordering of office and kitchen supplies Coordinate maintenance and servicing of office equipment in partnership with IT and external vendors Support invoice processing, expense tracking, and budget monitoring for office-related services Health & Safety Support office health and safety initiatives in partnership with Human Resources Participate in activities related to the Joint Health and Safety Committee as required SKILLS AND EXPERIENCE REQUIRED Community College diploma or equivalent combination of education and experience 2+ years of experience in a reception, administrative, office support or similar role Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint);, Microsoft Teams experience is an asset Experience managing phone systems is preferred Strong customer service orientation with excellent verbal and written communication skills Professional demeanor with the ability to interact effectively with employees, clients, and vendors Highly organized with strong attention to detail and ability to manage competing priorities Proactive, adaptable, and solution-oriented approach Ability to work independently and collaboratively within a team environment WORKING CONDITIONS UNIQUE TO JOB Full-time, in-office role requiring presence at the corporate office, five (5) days per week Standard office environment with frequent interruptions and competing priorities Ability to lift and carry materials up to 23 kg as required Additional Requirements While this role follows standard business hours, the incumbent may occasionally be required to adjust their schedule to support business needs, including special projects and company events. These instances are infrequent and present opportunities to contribute to broader organizational initiatives and gain additional exposure across the business. WHY WORK AT HOMEEQUITY BANK? Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our

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