Academic Success Advisor

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
• Job Description:
• This position is eligible for hybrid work after a training period. Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. This position is not fully remote.
• Salary Range: $51,250 - $58,000; DOE
• Essential Duties:
• Provides 1:1 student advising as well as group academic advising.
• Identifies students who need escalated support and outreach and works collaboratively with the student engagement team and leadership to support the student.
• Supports advising functions as well as recruitment and student engagement initiatives.
• Monitors student progress to ensure ongoing successful progress.
• Utilizes eAdvisor, Salesforce, DARS, text, email, and other technology platforms to assist students with exploring a variety of academic options, register for courses and make timely progress towards completion of degree.
• Works closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to student in selection of options best suited to student's goals, interests and skills.
• Responds quickly to student questions and concerns; works with students to resolve concerns and escalations and assist with providing a pathway to successful program completion.
• Serves as primary liaison by connecting students with academic and personal resources including but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services.
• Participates as a volunteer or attendee to support Edson College focused activities and events, including recruitment and student engagement events.
• Serve as primary instructor to multiple sections of ASU 101-NU.
• Use critical thinking to make decisions and/or analyze report data.
• Work both independently and within a complex structured team.
• Use office equipment.
• Use an ASU or personal vehicle to travel to different campuses.
• Deliver presentations and engage with student groups.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Performs other duties as assigned.
• Evidence of a completed Master's degree.
• Experience working with students in higher education/college level academic advising.
• Experience in being collaborative, having a positive outlook, and being flexible.
• Experience in using problem solving, critical thinking, and time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies.
• Experience in offering service-excellence focused services that prioritize the success of student.
• Experience working with undergraduate students and providing student success services utilizing online platforms (zoom, slack, text, email).
• Experience in using: Student information computer system and other advising technology (i.e.PeopleSoft, DARs, online appointment scheduling, eAdvisor).
• Experience using: CRM (i.e. Salesforce). Demonstrated knowledge of ASU'

Benefits

Additional Information

Job Profile: Academic Advisor 1 Job Family: Academic Advising Time Type: Full time Max Pay - Depends on experience: $58,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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