Renewal Manager - Housing
External
Eliseai · New York CityPrepare for this interview
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About the role
EliseAI is looking for a Renewals Manager who will own the customer renewal motion end-to-end: forecasting, negotiation, process design, and expansion discovery. Your work will directly lock in multi-year revenue and surface new ARR that would otherwise be left on the table.
Responsibilities
- Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close
- Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth
- Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real-time pipeline visibility
- Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs
- Work with GTM Strategy to refine and scale the renewal motion-developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities
- Why Top Sales Talent Joins EliseAI
- Backed by Andreessen Horowitz, pioneering agentic AI to transform how property management operates.
- $100M+ ARR with 100% year-over-year growth.
- 700+ customers, powering 1 in 8 apartments across the U.S.
- Proven product-market fit and rapid industry adoption.
- High-ACV, fast-moving deals and consistently strong team attainment.
- Top three AEs on pace to book $45M in ARR this year!
- Ranked among the top sales organizations on RepVue .
- Move at rocket speed, build something massive.
- We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
- We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.
Requirements
- 5+ years of relevant experience in a client-facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company
- Demonstrated experience in consistently meeting and exceeding quotas
- Experience in managing complex renewal processes (multi-threading, ROI analysis, etc.) is a plus
- Effective communicator with strong interpersonal and collaboration skills
- Bonus: Experience working in real estate or prop tech
- Willingness to work in person at our office at least 4 days a week
Benefits
Additional Information
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
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