Senior Software Engineer- Innovation & AI

Responsibilities

• Build Innovation "Pills": Rapidly design, prototype, and deliver micro-solutions ("pills") and proof-of-concepts aimed at solving targeted customer service and operational challenges
• Foster AI Adoption: Champion the use of cutting-edge AI tools (such as Kiro, GitHub Copilot, and Claude Code) across the broader development group to drive engineering excellence and foster a culture of open innovation
• Engage with Stakeholders: Collaborate closely with business stakeholders (Customer Services, Complaints, Telephony, and Digital teams) to uncover automation opportunities through structured workshops and discussions.
• End-to-End Delivery: Own the end-to-end delivery of innovation experiments, moving quickly from initial requirement shaping and solution design through development oversight, testing, and pilot deployment
• Optimise Customer Journeys: Leverage AI tools alongside customer and operational data to analyse friction points, reduce contact drivers, and improve overall business outcomes
• Process Engineering: Define and deliver process improvements, intelligent automations, and workflow enhancements across our integrated customer and digital platforms
• Collaborate and Scale: Work closely across Product, Engineering, and Business teams to ensure successful innovation pills are built to be scalable, secure, and aligned with overarching corporate architectures
• Governance & Continuous Improvement: Support continuous improvement, code quality, and ethical governance standards around AI usage within the delivery lifecycle

Requirements

• Education: Degree in Computer Engineering, Computer Science, or a similar technical field of study
• Solution Architecture: Proven ability to design agile, end-to-end solutions involving multiple technologies and modern cloud ecosystems
• Agile Expertise: Extensive experience working in SCRUM/Agile delivery frameworks
• AI Integration & Prompts: Demonstrated experience in identifying and scaling generative AI use cases, deploying advanced prompt design patterns, and integrating LLM/AI capabilities into business application
• Technical Toolset: Experience with standard modern backend/frontend technologies, API technology, and API service design and optimisation
• Cloud Ecosystems: Strong knowledge of Cloud Architectures and AWS technologies
• Domain Context: Knowledge and understanding of the UK Energy Retail Market or utilities sector (including SMART metering technologies) is highly advantageous
• Mindset: A proactive innovation mindset with a strong drive to challenge existing legacy processes, understand complex business problems, and quickly deliver improvements
• Communication: Strong stakeholder management and communication skills, with the ability to articulate technical AI solutions clearly to both technical and non-technical audiences
• Minimum Criteria
• Bachelor's degree in computer engineering, Computer Science, a similar technical field, or equivalent practical experience
• Extensive experience leading the delivery of software development projects or rapid prototyping cycles
• Hands-on experience leveraging modern AI developer productivity tools (e.g., GitHub Copilot, Claude Code, Kiro, or similar automation frameworks) to accelerate development lifecycles
• Experience in defining and delivering AI-driven use cases, including advanced prompt engineering, automation scenarios, and intelligent workflow optimisation
• Experience in designing and integrating API-based architectures and backend enterprise systems
• Strong analytic, problem-solving, and stakeholder management skills

Benefits

Additional Information

Senior Software Engineer- Innovation & AI ScottishPower HQ, Glasgow (hybrid) Salary starting from £63,200 + up to 15% bonus, single cover private medical & other excellent benefits Full-time, Permanent role (flexible working pattern) Closing date: 7th of July 2026 Help us create a better future, quicker This role sits within the Product Engineering team, focusing on delivering scalable digital solutions for customer journeys. In the ScottishPower Customer Business, we are launching a dedicated effort to accelerate digital transformation. Data, process, and system understanding are key to reducing customer friction and optimising internal efficiency. You will act as a techno-functional innovation expert. Your primary mission will be to build agile innovation "pills" rapidly developed, high-impact micro-solutions, prototypes, and automations-while fostering an AI-first culture across our engineering and business units. You will lead the hands-on exploration and scaling of advanced generative AI technologies (including Kiro, GitHub Copilot, Claude Code, and more) to continuously optimise customer platforms, reshape digital operations, and enhance developer productivity.

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