NOC Engineer

Requirements

• Scripting/automation: PowerShell, Bash, Python.
• ITIL awareness (Incident/Problem/Change).
• Exposure to ELK/Splunk, Ansible.
• Certifications: AWS Cloud Practitioner/SAA, Microsoft, Linux (LPIC/RHCSA), ITIL Foundation.
• Industry competitive salary
• Comprehensive Health & Life insurances
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave
• If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com .

Benefits

Additional Information

As a NOC Engineer, you will monitor, triage, and resolve infrastructure and application alerts across Windows and Linux/Ubuntu environments in on-prem and cloud platforms. You will ensure high availability, perform incident response, escalate effectively, and drive continuous improvement of monitoring and operational processes using PRTG and Jira Service Management. Monitor and respond to alerts/events using PRTG and other monitoring/logging tools; maintain SLA compliance and uptime targets. Perform L1/L2 incident triage and troubleshooting across: Windows Server services (AD/DNS/DHCP, IIS, RDP, services, event logs) Linux/Ubuntu (systemd, journald, networking, storage, permissions, cron, package management) Investigate connectivity and performance issues (latency, packet loss, CPU/memory, disk I/O, filesystem capacity). Operate and troubleshoot virtualization workloads in Hyper-V (VM state, snapshots/checkpoints, storage, replication, vSwitch/networking). Support cloud operations in AWS : Troubleshoot EC2, EBS, VPC, Security Groups/NACLs, IAM basics, CloudWatch alarms/logs. Assist with backup/restore and availability checks; coordinate escalations with cloud/platform teams. Use Jira Service Management for incident, service request, and problem workflows: Create/route tickets, document troubleshooting, communicate status, manage escalations and handoffs. Execute SOPs/runbooks; contribute updates and knowledge base articles. Perform routine operations tasks (patch coordination, health checks, certificate checks, job monitoring, backup verification). Participate in shift operations (24x7 rotation if applicable), on-call, and major incident bridges; provide timely stakeholder updates. 2+ years in NOC/IT Operations/Systems Support (or equivalent). Strong troubleshooting in Windows Server and Linux/Ubuntu administration. Working knowledge of AWS fundamentals and common operational troubleshooting. Hands-on experience with Hyper-V administration and VM troubleshooting. Experience with PRTG (sensor setup/tuning, alert noise reduction, dashboarding). Experience with Jira Service Management (incident/request handling, documentation, escalation). Networking fundamentals: TCP/IP, DNS, DHCP, HTTP/HTTPS, routing basics, VPN concepts. Strong communication and ticket documentation skills.

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