Technical Writer

About the role

GemTalk Systems is a privately held software company headquartered in Beaverton, Oregon, and home of the GemStone/S Object-Oriented Data Management System. As the successor to GemStone Systems (founded in 1982), GemTalk has supported enterprise customers for over four decades across finance, insurance, transportation, telecommunications, and utilities. GemStone/S 64 Bit powers mission-critical, 24×7 applications requiring high-volume transaction processing and extreme reliability. The product portfolio includes GemBuilder for Java, GemConnect for Oracle, and GemBuilder for Smalltalk (GBS). Customers span major financial centers worldwide, including New York, London, Zurich, Toronto, and Barcelona. In 2026, GemTalk Systems announced its acquisition by Emergence to advance the next era of mission-critical infrastructure software. The Mission Own comprehensive documentation strategy and execution for GemTalk's core database and middleware products across release cycles.

Responsibilities

• Plan and deliver production-ready documentation for each GemTalk product release aligned with software timelines.
• Produce installation guides, administration manuals, API references, programming guides, migration guides, and release notes.
• Translate engineering specifications, code, and interviews into clear, precise prose for developer audiences.
• Audit existing documentation libraries for gaps, inconsistencies, and outdated content; execute remediation with measurable improvements.
• Establish and enforce documentation standards, style guides, and templates across all GemTalk publications.
• Partner with software engineers and SVP/CTO to capture new features and breaking changes during product planning cycles.
• Create and maintain customer-facing knowledge base articles, FAQs, troubleshooting guides, and technical notes based on support feedback.
• Gather feedback from customers and support engineers to continuously improve documentation usability.
• Own the documentation toolchain, publishing pipeline, and source control for all documentation assets.
• Produce print-ready PDF, HTML, and web-based searchable documentation formats.
• Create and maintain graphics and diagrams (PNG, SVG) to illustrate system architecture and workflows.

Requirements

• 5+ years of technical writing experience for developer-facing software like databases, application servers, or infrastructure software.
• Proven ability to understand complex technical systems by reading code and collaborating with engineers; portfolio demonstrating clear, well-structured documentation.
• Experience documenting APIs, command-line tools, configuration files, system administration procedures, and release notes.
• Proficiency with documentation tools like Adobe FrameMaker, DITA, Docusaurus, AsciiDoc, LaTeX, or similar.
• Proficiency creating and editing graphics files (PNG, SVG).
• Comfort working in Linux/Unix environments, running commands, and reading code in C, C++, Smalltalk, Java, and Python to verify accuracy.
• Strong organizational and time management skills to manage multiple simultaneous documentation projects across release schedules.
• Familiarity with object-oriented programming concepts and languages like Smalltalk, Python, or Java.
• Experience documenting database systems, transaction processing platforms, or enterprise middleware.
• Background working in small, highly technical teams where self-direction and broad ownership are expected.
• Exposure to financial services, insurance, or telecommunications software environments.
• Experience with single-sourcing documentation for multiple product versions or configurations.

Benefits

Additional Information

Senior Technical Writer, GemTalk Systems | Beaverton, Oregon (Remote-Friendly) | Full-Time

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