Associate Solutions Analyst

Responsibilities

• Serves as critical point of contact with clients for day-to-day inquiries
• Assesses, troubleshoots, and tracks requests while providing real-time solutions
• Works closely with our Client Success Managers, who ensure an overarching premier
• client service experience, through providing real-time updates and regular touch-points with
• clients
• Creates and performs training to build internal knowledge on product and process
• Acts as an escalation for client counterparties and internal teams for appropriate issue
• resolution
• Responsible for leveraging and maintaining internal knowledge articles

Requirements

• University degree from an accredited university or college
• EEO Statement / Non-agency Disclosure
• Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
• encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
• Applications will be accepted on an ongoing basis until the position is filled.

Benefits

Additional Information

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description SS&C Eze - Associate Solutions Analyst - London SS&C Eze is seeking an Associate Solutions Analyst to join the Client Solutions team in our London office. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products. An Associate Solutions Analyst acts as an escalation point for high-impact and/or high- urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success. About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SS&C Technologies? Share your experience