Patient Care Scheduler - Heart and Vascular

Requirements

• Minimum of one (1) of the following preferred: Post high school education or vocational training in healthcare.
• Previous work experience in healthcare or customer service.
• Knowledge and understanding of medical terminology.
• Other combinations of education and experience may be considered.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed. Accurately type 45 wpm highly preferred.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Job Specific Duties:
• Accurately schedules services per department protocol and as applicable to assigned area(s).
• Coordinates resources to ensure patients receive an appropriate level of care at every interaction.
• Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.
• Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
• Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
• Assists with cross training and onboarding of new hires as applicable to assigned area(s).
• Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
• Monitors access issues with provider schedules that may impact patient experience.
• Maintains regular and consistent attendance as scheduled by department leadership.
• Shift:
• Day Shift - 8 Hours (United States of America)
• Schedule:
• Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• Notice of Pre-Employment Screening Requirements
• If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening
• Equal Opportunity Employer

Benefits

Additional Information

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Supports the organization in fulfilling the mission, vision, and values of Logan Health. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

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