Customer Relationship Officer

About the role

You'll be the friendly first point of contact for customers-handling enquiries, service requests, and complaints across channels like calls, WhatsApp and email. You'll also coordinate with internal teams to resolve issues quickly, keep CRM records accurate, and provide admin support to ensure the CRS function runs efficiently. Key Responsibilities 🚀 A) Customer Support & Service Delivery - Handle customer enquiries promptly and professionally (calls/WhatsApp/emails) - Provide accurate info on products/services, processes, timelines, and next steps - Log and update cases/tickets iwith complete notes and documents - Keep customers updated and ensure proper closure confirmation B) Customer Experience & Escalation Support - Manage service issues within your scope using a solutions-first approach - Escalate complex/high-impact cases to the CRS Manager with full details and documentation - Follow up after resolution to confirm customer satisfaction C) Operations & Coordination - Coordinate with Ops/Sales/Finance/Service teams to resolve requests efficiently - Support updates to SOPs, templates, scripts, and checklists - Flag recurring issues and share feedback to reduce repeat cases D) Administrative Support - Maintain customer and office supplies records, filing, and documentation control - Prepare/issue standard documents (e.g., acknowledgements, service forms, confirmations, internal request forms) - Support scheduling and coordination (appointments, follow-ups, site visits where relevant) - Assist with onboarding admin for new customers (document collection, system updates, verification) - Support ad-hoc admin tasks assigned by the CRS Manager Requirements ✅ - GCE 'A' Level / Diploma preferred (or equivalent relevant experience) - 1-2 years customer service / customer relationship experience (B2B is a plus, not a must). Fresh graduates are welcome. - Comfortable with CRM systems and MS Office / Google Workspace (Excel/Sheets) - Strong communication and people skills; able to handle difficult conversations professionally - Organised, meticulous, proactive, and a team player 🌱 Grow Your Career with OneO2Plants - Apply Today! 🌱

Additional Information

- Let's Make Customers Smile 😊 At OneO2Plants , we breathe freshness into space-and we're looking for a friendly, organised Customer Relationship Officer (CRS) to support our customers and keep our service operations and office admin running smoothly. Job Title: Customer Relationship Officer Employment Type: Full-Time / Permanent Level: Entry Level Location: East Area/ West Area Working Hours: Mon-Fri, 8:30am-5:30pm Salary Range: $2,300-$3,000 Annual Leave: 14 days/year Other Leaves: After confirmation, under MOM requirements Salary Payment: Monthly (end of month)

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